Mux: Partial Data Collection Outage
Timeline of updates
- resolved
From 18:54 UTC to 18:56 UTC Mux Data experienced a partial data collection outage for a subset of customers. Not all customers were affected, and not all data was lost during this time. You may have experienced a sudden drop in CCV within the real-time dashboard, and potentially rise in Exits Before Video Start (as beacons were not able to be collected properly). The issue was resolved as of 18:56 UTC. You may have seen the CCV count in the real-time dashboard artificially lower for a little while longer, but should be correct now.
From Mux’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.mux.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Mux, started 2020-02-10 18:30 UTC, resolved after 0 min, 1 update(s).
- Title
- Partial Data Collection Outage
- Vendor
- Mux
- Date
- URL
- https://rewindex.com/company/mux/incidents/qf44rfb3zt9q
Mux profileRecent Mux incidentsAll outages on February 10, 2020Mux in February 2020MarkdownJSON