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MongoDB Atlas: Support Portal Outage
MongoDB Atlas reported a major Support Portal outage that degraded or limited customers’ access to technical support. The incident started at 2026-09-16 09:06 UTC and was resolved at 2026-09-16 15:31 UTC, lasting 6 h 24 min; MongoDB stated that the platform issues were resolved.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: MongoDB Support Portal
Timeline of updates
- investigating
MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/). If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below: [These numbers have been removed. Active MongoDB customers can access them at the support portal.] We appreciate your patience.
- investigating
We are continuing to investigate this issue.
- resolved
The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved. We apologize for the service interruption and greatly appreciate your patience. Regards, The MongoDB Team
Rewindex changes for this incident
- Major incident: Support Portal Outage 2026-09-16 09:06 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). MongoDB Atlas profile · Recent MongoDB Atlas incidents · Markdown · JSON