Changes / MongoDB Atlas / Support Portal Outage
MongoDB Atlas: Major incident: Support Portal Outage
Summary
MongoDB Atlas reported a major Support Portal outage that degraded or limited customers’ access to technical support. The incident started at 2026-09-16 09:06 UTC and was resolved at 2026-09-16 15:31 UTC, lasting 6 h 24 min; MongoDB stated that the platform issues were resolved.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Support Portal Outage
Before: not present
After: major
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After: resolved
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After: 2026-09-16 09:06 UTC
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After: 2026-09-16 15:31 UTC
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After: MongoDB Support Portal
Before: not present
After: MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/).
If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below:
[These numbers have been removed. Active MongoDB customers can access them at the support portal.]
We appreciate your patience.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved.
We apologize for the service interruption and greatly appreciate your patience.
Regards,
The MongoDB Team
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Support Portal Outage (this change) MongoDB Atlas reported a major Support Portal outage that degraded or limited customers’ access to technical support. The incident started at 2026-09-16 09:06 UTC and was resolved at 2026-09-16 15:31 UTC, lasting 6 h 24 min; MongoDB stated that the platform issues were resolved. | Major incident |
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