# MongoDB Atlas: Support Portal Outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-16 09:06 UTC · Resolved: 2026-09-16 15:31 UTC · Duration: 6.4 h
- Updates: 3 · Affected components: MongoDB Support Portal
- [Vendor status page: https://stspg.io/yc66h52gr7zg](https://stspg.io/yc66h52gr7zg)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Summary

MongoDB Atlas reported a major Support Portal outage that degraded or limited customers’ access to technical support. The incident started at 2026-09-16 09:06 UTC and was resolved at 2026-09-16 15:31 UTC, lasting 6 h 24 min; MongoDB stated that the platform issues were resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-16 09:06 UTC: MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/). If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below: \[These numbers have been removed. Active MongoDB customers can access them at the support portal.\] We appreciate your patience.
- **investigating** 2026-09-16 09:09 UTC: We are continuing to investigate this issue.
- **resolved** 2026-09-16 15:31 UTC: The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC.  These platform issues have been resolved. We apologize for the service interruption and greatly appreciate your patience.  Regards,  The MongoDB Team

## Rewindex changes for this incident

- 2026-09-16 09:06 UTC: [Major incident: Support Portal Outage](https://rewindex.com/change/i21cd8329675dca.md)


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Canonical: https://rewindex.com/company/mongodb-atlas/incidents/bm948zqk8djr · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/bm948zqk8djr.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/bm948zqk8djr · Generated 2026-10-18T10:42:50.901Z