Mode: Intercom outage affecting the in-app messenger
Affected components: Third Party Dependency
Timeline of updates
- identified
Intercom messenger is experiencing an outage and users are currently unable to load the in-app chat widget in Mode.
If you need to contact Support during this time, please email us at: support@mode.com, or by reaching out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible.
To stay up-to-date: https://www.intercomstatus.com/ (opens in new tab) - resolved
Intercom messenger has fully recovered, and the Support team has resumed normal operations.
Changes Rewindex caught on this incident
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.modeanalytics.com (opens in new tab).
Cite this
Status incident (vendor impact label: critical) posted by Mode, started 2026-01-09 21:18 UTC, resolved after 0 min, 2 update(s).
- Title
- Intercom outage affecting the in-app messenger
- Vendor
- Mode
- Date
- URL
- https://rewindex.com/company/mode/incidents/4rhv36tbn01g
Mode profileRecent Mode incidentsAll outages on January 9, 2026Mode in January 2026MarkdownJSON