# Mode: Intercom outage affecting the in-app messenger

> Mode status incident “Intercom outage affecting the in-app messenger” on 2026-01-09: impact critical (vendor’s label), 0 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mode/incidents/4rhv36tbn01g
Last updated: 2026-01-09T21:18:50Z

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-01-09 21:18 UTC · Resolved: 2026-01-09 21:18 UTC · Duration: 0 min
- Updates: 2 · Affected components: Third Party Dependency
- [Vendor status page: https://status.modeanalytics.com/incidents/4rhv36tbn01g](https://status.modeanalytics.com/incidents/4rhv36tbn01g)
- [Company: Mode](https://rewindex.com/company/mode.md)

## Timeline of updates

- **identified** 2026-01-09 21:01 UTC: Intercom messenger is experiencing an outage and users are currently unable to load the in-app chat widget in Mode. If you need to contact Support during this time, please email us at: support@mode.com, or by reaching out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible. To stay up-to-date: https://www.intercomstatus.com/
- **resolved** 2026-01-09 21:18 UTC: Intercom messenger has fully recovered, and the Support team has resumed normal operations.

## Rewindex changes for this incident

- 2026-01-09 21:18 UTC: [Critical incident: Intercom outage affecting the in-app messenger](https://rewindex.com/change/i79d9a86017412a.md)

## Cite this

Status incident (vendor impact label: critical) posted by Mode, started 2026-01-09 21:18 UTC, resolved after 0 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/mode/incidents/4rhv36tbn01g
- Citation: Mode, “Intercom outage affecting the in-app messenger” (2026-01-09 21:18 UTC). Archived by Rewindex: https://rewindex.com/company/mode/incidents/4rhv36tbn01g (CC BY 4.0).
- Markdown link: `[Mode: Intercom outage affecting the in-app messenger (2026-01-09)](https://rewindex.com/company/mode/incidents/4rhv36tbn01g)`


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Canonical: https://rewindex.com/company/mode/incidents/4rhv36tbn01g · Markdown: https://rewindex.com/company/mode/incidents/4rhv36tbn01g.md · JSON: https://rewindex.com/api/v1/companies/mode/incidents/4rhv36tbn01g · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T20:44:01.151Z