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ChangesModeIntercom outage affecting the in-app messenger

Mode: Critical incident: Intercom outage affecting the in-app messenger

Major incidentoutage (model (Jev), 100%)Changed Detected status.modeanalytics.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Mode removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Intercom outage affecting the in-app messenger
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-01-09 21:18 UTC
AddedResolved time#5
Before: not present
After: 2026-01-09 21:18 UTC
AddedAffected components#6
Before: not present
After: Third Party Dependency
AddedUpdateidentified#7
Before: not present
After: Intercom messenger is experiencing an outage and users are currently unable to load the in-app chat widget in Mode. If you need to contact Support during this time, please email us at: support@mode.com, or by reaching out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible. To stay up-to-date: https://www.intercomstatus.com/
AddedUpdateresolved#8
Before: not present
After: Intercom messenger has fully recovered, and the Support team has resumed normal operations.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

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How the archive is checked, and what it cannot prove.

Rewindex captured this after the last checkpoint; the next run () commits it.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

History of this incident

Friday, January 9

1 incident change

Cite this

Critical incident: Intercom outage affecting the in-app messenger on Mode’s status page, changed 2026-01-09 21:18 UTC (change 1 of 1).

Title
Critical incident: Intercom outage affecting the in-app messenger
Vendor
Mode
Date
URL
https://rewindex.com/change/i79d9a86017412a

All Mode changesMode profileMarkdownJSON