# Mode: Critical incident: Intercom outage affecting the in-app messenger

> Critical incident: Intercom outage affecting the in-app messenger. Detected 2026-11-04 by Rewindex: what changed on Mode’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i79d9a86017412a
Last updated: 2026-11-04T08:43:46Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-09 21:18 UTC · Detected: 2026-11-04 08:43 UTC
- [Source: https://status.modeanalytics.com/incidents/4rhv36tbn01g](https://status.modeanalytics.com/incidents/4rhv36tbn01g)
- [Company: Mode](https://rewindex.com/company/mode.md)
- Versions: before (none: first archived) → after incident\_version:72/4rhv36tbn01g@d3d1fdcda776
- Change 1 of 1 for this incident

Incident page (full timeline): [Intercom outage affecting the in-app messenger](https://rewindex.com/company/mode/incidents/4rhv36tbn01g.md)
## What changed

**1. Added: Title**

```diff
+ Intercom outage affecting the in-app messenger
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-09 21:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-09 21:18 UTC
```

**6. Added: Affected components**

```diff
+ Third Party Dependency
```

**7. Added: Update** (identified) · 2026-01-09 21:01 UTC

```diff
+ Intercom messenger is experiencing an outage and users are currently unable to load the in-app chat widget in Mode. If you need to contact Support during this time, please email us at: support@mode.com, or by reaching out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible. To stay up-to-date: https://www.intercomstatus.com/
```

**8. Added: Update** (resolved) · 2026-01-09 21:18 UTC

```diff
+ Intercom messenger has fully recovered, and the Support team has resumed normal operations.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-09 21:18 UTC | Critical incident: Intercom outage affecting the in-app messenger (this change) | outage |

All Mode changes: [timeline](https://rewindex.com/company/mode/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: Intercom outage affecting the in-app messenger on Mode’s status page, changed 2026-01-09 21:18 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i79d9a86017412a
- Citation: Mode, “Critical incident: Intercom outage affecting the in-app messenger” (2026-01-09 21:18 UTC). Archived by Rewindex: https://rewindex.com/change/i79d9a86017412a (CC BY 4.0).
- Markdown link: `[Mode: Critical incident: Intercom outage affecting the in-app messenger (2026-01-09)](https://rewindex.com/change/i79d9a86017412a)`


---
Canonical: https://rewindex.com/change/i79d9a86017412a · Markdown: https://rewindex.com/change/i79d9a86017412a.md · JSON: https://rewindex.com/api/v1/changes/i79d9a86017412a · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:33:22.912Z