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Mezmo: Impact of AWS Issues

Affected components: Pipeline - Web AppWeb AppLog Analysis - Log Ingestion (Agent/REST API/Code Libraries)Log Ingestion (Agent/REST API/Code Libraries)Log Analysis - Log Ingestion (Syslog)Log Ingestion (Syslog)LivetailLog Analysis - LivetailIngestion / SourcesPipeline - Ingestion / Sources

Timeline of updates

1. identified2025-10-20 17:00 UTC

   The latency and error rate issues that AWS is currently experiencing is now affecting the performance of the Mezmo platform. We will do everything we can to mitigate the impact and recover as quickly as possible once AWS has resolved their issues. See here for more detail on what is happening with AWS: https://health.aws.amazon.com/health/status

2. monitoring2025-10-20 18:49 UTC

   AWS is reporting that services on their end are recovering, and we are seeing evidence to support that on our end.

3. monitoring2025-10-20 18:49 UTC

   We are continuing to monitor for any further issues.

4. monitoring2025-10-20 22:46 UTC

   We are continuing to monitor our platform for any further issues during AWS' recovery.

5. resolved2025-10-21 02:08 UTC

   Mezmo is no longer seeing impacts from the AWS events of today. We will continue to monitor our services and respond if we notice any abnormalities.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mezmo profile · Recent Mezmo incidents · Markdown · JSON