# Mezmo: Impact of AWS Issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-20 17:00 UTC · Resolved: 2025-10-21 02:08 UTC · Duration: 9.1 h
- Updates: 5 · Affected components: Pipeline - Web App, Web App, Log Analysis - Log Ingestion (Agent/REST API/Code Libraries), Log Ingestion (Agent/REST API/Code Libraries), Log Analysis - Log Ingestion (Syslog), Log Ingestion (Syslog), Livetail, Log Analysis - Livetail, Ingestion / Sources, Pipeline - Ingestion / Sources
- [Vendor status page: https://stspg.io/l5cnqz22q0py](https://stspg.io/l5cnqz22q0py)
- [Company: Mezmo](https://rewindex.com/company/mezmo.md)

## Timeline of updates

- **identified** 2025-10-20 17:00 UTC: The latency and error rate issues that AWS is currently experiencing is now affecting the performance of the Mezmo platform. We will do everything we can to mitigate the impact and recover as quickly as possible once AWS has resolved their issues. See here for more detail on what is happening with AWS: https://health.aws.amazon.com/health/status
- **monitoring** 2025-10-20 18:49 UTC: AWS is reporting that services on their end are recovering, and we are seeing evidence to support that on our end.
- **monitoring** 2025-10-20 18:49 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2025-10-20 22:46 UTC: We are continuing to monitor our platform for any further issues during AWS' recovery.
- **resolved** 2025-10-21 02:08 UTC: Mezmo is no longer seeing impacts from the AWS events of today. We will continue to monitor our services and respond if we notice any abnormalities.


---
Canonical: https://rewindex.com/company/mezmo/incidents/btrvqqh2dl04 · Markdown: https://rewindex.com/company/mezmo/incidents/btrvqqh2dl04.md · JSON: https://rewindex.com/api/v1/companies/mezmo/incidents/btrvqqh2dl04 · Generated 2026-10-18T11:42:45.684Z