Rewindex

CompaniesMetronomeIncidents

Metronome: Elevated Error Rates and Delays

MajorStatus: resolvedStarted Resolved (2.0 h)3 updatesstatus.metronome.com (opens in new tab)
Part of an outage event

AWS us-west-2 outage, Sep 3, 2026 · 20 vendors, 20 incidents

Metronome’s incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted −12 min vs AWS’s own post)

Swipe sideways to see the whole diagram.

same windowAWS us-west-2posted 21:49 UTCPosted before AWS did3 vendors, 3 blamed AWSMaterialize, Temporal Cloud, SemgrepWithin an hour4 vendors, 4 blamed AWSDropbox, Teleport, Wiz, SurveyMonkeyMetronome (this incident)posted −12 min
same windowAWS us-west-2posted 21:49 UTCPosted before AWS did3 vendors, 3 blamed AWSMaterialize, Temporal Cloud,SemgrepWithin an hour4 vendors, 4 blamed AWSDropbox, Teleport, Wiz,SurveyMonkeyMetronome (this incident)posted −12 min
Metronome is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["AWS us-west-2<br/>posted 21:49 UTC"]:::root
  before["Posted before AWS did<br/>3 vendors, 3 blamed AWS<br/>Materialize, Temporal Cloud, Semgrep"]:::blames
  root --> before
  h1["Within an hour<br/>4 vendors, 4 blamed AWS<br/>Dropbox, Teleport, Wiz, SurveyMonkey"]:::blames
  root --> h1
  me["Metronome (this incident)<br/>posted −12 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Affected components: DashboardDashboardOverallOverallAlertsAlertsIngestIngestData Export

Timeline of updates

  1. investigating

    We're investigating elevated error rates in our API.

  2. identified

    We are experiencing elevated API error rates and data export delays due to a vendor's partial outage. We are working on remediation.

  3. resolved

    Error rates on the API are back to normal, and data export pipelines have resumed.

Changes Rewindex caught on this incident

Impact, status and times are the vendor’s own, as last archived. View on status.metronome.com (opens in new tab).

Metronome profileRecent Metronome incidentsMarkdownJSON