# Metronome: Elevated Error Rates and Delays

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-03 21:38 UTC · Resolved: 2026-09-03 23:38 UTC · Duration: 2.0 h
- Updates: 3 · Affected components: Dashboard, Dashboard, Overall, Overall, Alerts, Alerts, Ingest, Ingest, Data Export
- [Vendor status page: https://status.metronome.com/incidents/01M1MKARJAWWTSYYDMCW80B5BT](https://status.metronome.com/incidents/01M1MKARJAWWTSYYDMCW80B5BT)
- [Company: Metronome](https://rewindex.com/company/metronome.md)

## Part of an outage event

- [AWS us-west-2 outage, Sep 3, 2026: 20 vendors, 20 incidents](https://rewindex.com/events/2026-09-03-aws-us-west-2)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted −12 min vs AWS’s own post)

```mermaid
flowchart LR
  root["AWS us-west-2<br/>posted 21:49 UTC"]:::root
  before["Posted before AWS did<br/>3 vendors, 3 blamed AWS<br/>Materialize, Temporal Cloud, Semgrep"]:::blames
  root --> before
  h1["Within an hour<br/>4 vendors, 4 blamed AWS<br/>Dropbox, Teleport, Wiz, SurveyMonkey"]:::blames
  root --> h1
  me["Metronome (this incident)<br/>posted −12 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2026-09-03 21:38 UTC: We're investigating elevated error rates in our API.
- **identified** 2026-09-03 22:18 UTC: We are experiencing elevated API error rates and data export delays due to a vendor's partial outage. We are working on remediation.
- **resolved** 2026-09-03 23:38 UTC: Error rates on the API are back to normal, and data export pipelines have resumed.

## Rewindex changes for this incident

- 2026-09-03 21:38 UTC: [Major incident: Elevated Error Rates and Delays](https://rewindex.com/change/i35f47af9eaead8.md)


---
Canonical: https://rewindex.com/company/metronome/incidents/01M1MKARJAWWTSYYDMCW80B5BT · Markdown: https://rewindex.com/company/metronome/incidents/01M1MKARJAWWTSYYDMCW80B5BT.md · JSON: https://rewindex.com/api/v1/companies/metronome/incidents/01M1MKARJAWWTSYYDMCW80B5BT · Generated 2026-10-20T00:14:29.719Z