Metabase Cloud change history

Metabase Store was unavailable from 2026-08-12 19:13 UTC to 2026-08-12 20:52 UTC, a critical outage lasting 1 h 39 min. Metabase reported maintenance on the Store infrastructure and subsequently marked the incident resolved.

Some functionality on the Metabase Cloud Platform was unavailable in an incident rated major by the vendor. It started at 2026-02-16 02:48 UTC and was resolved at 2026-02-16 03:15 UTC, lasting 27 min; no cause or fix was stated.

Some EU-hosted Metabase Cloud instances were down or slow in a major incident from 2025-04-02 13:00 UTC to 2025-04-02 21:34 UTC, lasting 8 h 33 min. Metabase reported service restored at 13:46 UTC and added monitoring while continuing work on the root-cause fix.

Metabase Store had a major outage starting 2025-01-06 19:30 UTC, with a recorded duration of 0 min and status resolved. The vendor reported intermittent unavailability for an hour due to a problem during the store update, so the reported impact window differs from the recorded duration.

Metabase Cloud reported a critical certificate outage starting 2023-11-09 19:37 UTC, lasting 24 min. Hosted-instance users received invalid certificate errors after a Helm chart release CI misconfiguration replaced the external Nginx ingress certificate with a dummy certificate. Certificates were restored by 2023-11-09 20:02 UTC.

Metabase Cloud customers could not create new cloud trials or cloud instances in a critical incident affecting Metabase Store. It started at 2023-07-28 13:10 UTC and was resolved at 2023-07-29 10:21 UTC, lasting 21 h 10 min; no cause or fix was stated.

Metabase Cloud customers could not add new databases or edit database connections during a major incident affecting Metabase Cloud Platform. It started at 2023-07-28 13:01 UTC and was resolved at 2023-07-29 09:06 UTC, lasting 20 h 4 min; no cause or specific fix was stated.

Metabase Cloud reported a critical outage blocking ingress network access to all instances, starting 2022-11-17 18:47 UTC and resolved at 2022-11-17 19:14 UTC (26 min). During new K8S cluster provisioning, DNS and load balancer configurations were accidentally overwritten; Metabase restored the correct configurations and added process controls and automated checks.

Metabase Cloud Platform experienced downtime rated critical, starting at 2022-10-11 17:43 UTC and resolved at 2022-10-11 17:53 UTC (computed duration: 9 min). Metabase confirmed service was restored but did not state a cause or specific fix.

A major Metabase Cloud Platform outage caused temporary downtime for a few customers due to an AWS us-east-1 issue. It started at 2021-12-07 17:39 UTC and was resolved at 2021-12-07 23:51 UTC, lasting 6 h 12 min; affected customers were operational after AWS restored most services.

Metabase Cloud reported major degradation affecting Business tier customers in isolated environments from 2021-08-10 16:37 UTC to 2021-08-10 20:38 UTC, lasting 4 h 1 min. A failed Elastic Beanstalk upgrade left instances inconsistent, with load balancers unable to mark them healthy and application servers continuously recycled; a fix was deployed before resolution.