# Metabase Cloud change history Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=&page=N`. Company profile: [Metabase Cloud](https://rewindex.com/company/metabase-cloud.md) ## Changes by kind | Kind | Changes | Notable | Latest (UTC) | | --- | --- | --- | --- | | Major incident | 11 | 11 | 2026-08-12 19:13 UTC | ## Timeline | When (UTC) | Kind | Change | Label | Summary | | --- | --- | --- | --- | --- | | 2026-08-12 19:13 UTC | Major incident | [Critical incident: Metabase Store is unavailable](https://rewindex.com/change/ie5e3df462f5723.md) | outage | Metabase Store was unavailable from 2026-08-12 19:13 UTC to 2026-08-12 20:52 UTC, a critical outage lasting 1 h 39 min. Metabase reported maintenance on the Store infrastructure and subsequently marked the incident resolved. | | 2026-02-16 02:48 UTC | Major incident | [Major incident: Some Metabase functionality unavailable](https://rewindex.com/change/i268f041eed9b42.md) | outage | Some functionality on the Metabase Cloud Platform was unavailable in an incident rated major by the vendor. It started at 2026-02-16 02:48 UTC and was resolved at 2026-02-16 03:15 UTC, lasting 27 min; no cause or fix was stated. | | 2025-04-02 13:00 UTC | Major incident | [Major incident: Some Metabase Cloud customers hosted in the EU are reporting their site is down or slowness](https://rewindex.com/change/ifc3c367c4599dc.md) | outage | Some EU-hosted Metabase Cloud instances were down or slow in a major incident from 2025-04-02 13:00 UTC to 2025-04-02 21:34 UTC, lasting 8 h 33 min. Metabase reported service restored at 13:46 UTC and added monitoring while continuing work on the root-cause fix. | | 2025-01-06 19:30 UTC | Major incident | [Major incident: Metabase Store unavailable](https://rewindex.com/change/i850421970bb2d2.md) | outage | Metabase Store had a major outage starting 2025-01-06 19:30 UTC, with a recorded duration of 0 min and status resolved. The vendor reported intermittent unavailability for an hour due to a problem during the store update, so the reported impact window differs from the recorded duration. | | 2023-11-09 19:37 UTC | Major incident | [Critical incident: Issue with SSL certificates](https://rewindex.com/change/i60d47679069773.md) | outage | Metabase Cloud reported a critical certificate outage starting 2023-11-09 19:37 UTC, lasting 24 min. Hosted-instance users received invalid certificate errors after a Helm chart release CI misconfiguration replaced the external Nginx ingress certificate with a dummy certificate. Certificates were restored by 2023-11-09 20:02 UTC. | | 2023-07-28 13:10 UTC | Major incident | [Critical incident: Unable to create new Metabase cloud instances](https://rewindex.com/change/i8269616ae09b0d.md) | outage | Metabase Cloud customers could not create new cloud trials or cloud instances in a critical incident affecting Metabase Store. It started at 2023-07-28 13:10 UTC and was resolved at 2023-07-29 10:21 UTC, lasting 21 h 10 min; no cause or fix was stated. | | 2023-07-28 13:01 UTC | Major incident | [Major incident: Unable to create new database connections](https://rewindex.com/change/icaa04aa268961f.md) | outage | Metabase Cloud customers could not add new databases or edit database connections during a major incident affecting Metabase Cloud Platform. It started at 2023-07-28 13:01 UTC and was resolved at 2023-07-29 09:06 UTC, lasting 20 h 4 min; no cause or specific fix was stated. | | 2022-11-17 18:47 UTC | Major incident | [Critical incident: Issue with Metabase Cloud](https://rewindex.com/change/i05c84b13ccda2c.md) | outage | Metabase Cloud reported a critical outage blocking ingress network access to all instances, starting 2022-11-17 18:47 UTC and resolved at 2022-11-17 19:14 UTC (26 min). During new K8S cluster provisioning, DNS and load balancer configurations were accidentally overwritten; Metabase restored the correct configurations and added process controls and automated checks. | | 2022-10-11 17:43 UTC | Major incident | [Critical incident: Issues on our Cloud](https://rewindex.com/change/i0ebb8c317bd6da.md) | outage | Metabase Cloud Platform experienced downtime rated critical, starting at 2022-10-11 17:43 UTC and resolved at 2022-10-11 17:53 UTC (computed duration: 9 min). Metabase confirmed service was restored but did not state a cause or specific fix. | | 2021-12-07 17:39 UTC | Major incident | [Major incident: AWS Outage](https://rewindex.com/change/i808401b8e368d8.md) | outage | A major Metabase Cloud Platform outage caused temporary downtime for a few customers due to an AWS us-east-1 issue. It started at 2021-12-07 17:39 UTC and was resolved at 2021-12-07 23:51 UTC, lasting 6 h 12 min; affected customers were operational after AWS restored most services. | | 2021-08-10 16:37 UTC | Major incident | [Major incident: Degraded service in our Business tier](https://rewindex.com/change/i784134918120fe.md) | degradation | Metabase Cloud reported major degradation affecting Business tier customers in isolated environments from 2021-08-10 16:37 UTC to 2021-08-10 20:38 UTC, lasting 4 h 1 min. A failed Elastic Beanstalk upgrade left instances inconsistent, with load balancers unable to mark them healthy and application servers continuously recycled; a fix was deployed before resolution. | --- Canonical: https://rewindex.com/company/metabase-cloud/changes · Markdown: https://rewindex.com/company/metabase-cloud/changes.md · JSON: https://rewindex.com/api/v1/companies/metabase-cloud/changes · Generated 2026-10-18T02:27:58.136Z