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CompaniesMessageBird (Bird)Monthly reportsOctober 2022

MessageBird (Bird) in October 2022: incidents, uptime and changes

22incidents posted
9labelled major or critical
94.54%free of major/critical
87.04%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 40 h 35 min, incident time 4.0 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 2 · Major 7 · Minor 9 · No impact listed 4

Major and critical incidents 9

IncidentImpactStartedDurationStatusDay
New WABAs cannot be createdCritical1.9 hresolved10-19
WhatsApp Services are unavailableCritical2.4 hresolved10-25
Whatsapp Product messages disruptionMajor23 hresolved10-11
Delays in delivering inbound messages and status updates for all Conversation platformsMajor59 minresolved10-12
Delays in delivering inbound messages and status updates for all Conversation platformsMajor1.6 hresolved10-13
WhatsApp channel creation not operationalMajor4.8 hresolved10-19
WhatsApp channel creation not operationalMajor4.5 hresolved10-20
WhatsApp outbound messaging delaysMajor1.6 hresolved10-20
Some WhatsApp messages do not trigger FlowsMajor29 minresolved10-28

Other incidents 13

IncidentImpactStartedDurationStatusDay
Delays executing flow builder stepsNo impact listed0 minresolved10-05
WhatsApp sending limits drop to 50 request per secondMinor22 hresolved10-13
flowbuilder logs not updatingNo impact listed0 minresolved10-14
Inbox: delay in realtime updates about ticketsNo impact listed0 minresolved10-19
WhatsApp outbound messaging delaysMinor33 minresolved10-19
Degraded Voice quality between 11:45 CET and 11:58 CETNo impact listed1.0 hresolved10-25
Voice flow invocations failing and other flows delayedMinor29 minresolved10-26
Flows invocations are delayed and Flows APIs are slow. Flows Voice invocations are also failing.Minor1.2 hresolved10-27
Performance issues with user facing reportingMinor36 minresolved10-28
Customers not able to send WhatsApp messages due to payment issuesMinor17 hresolved10-29
Flow Builder analytics are impairedMinor22 minresolved10-30
Delays in loading Inbox ticketsMinor46 minresolved10-31
Flows Logs Overview - status filters might show wrong total results for some of the customersMinor18 dresolved10-31

Cite this

MessageBird (Bird) posted 22 status incidents in October 2022 (9 major or critical); 0 price changes and 0 notable page changes observed.

Title
MessageBird (Bird) in October 2022
Vendor
MessageBird (Bird)
Date
URL
https://rewindex.com/company/messagebird-bird/2022/10

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