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Mattermost: Incident with workspace logins

Impact: majorStatus: resolvedStarted Resolved (1.3 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Mattermost reported a major incident affecting logins to Cloud Workspaces and Workspaces, starting at 2023-08-21 06:07 UTC and resolved at 2023-08-21 07:27 UTC after 1 h 20 min. A mitigation was applied at 06:54 UTC; no specific cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Cloud WorkspacesWorkspaces

Timeline of updates

  1. investigating

    We are investigating reports of degraded availability for Workspace logins. We’re investigating the cause and will provide more information as soon as it's available.

  2. identified

    We identified an issue that impacts login in the workspace. We are working on mitigation and we will provide more information as soon as it's available.

  3. monitoring

    We've applied a mitigation to resolve the identified issue. Will update further when confirmed that this has resolved the issue.

  4. monitoring

    We are continuing to monitor for any further issues.

  5. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mattermost profile · Recent Mattermost incidents · Markdown · JSON