# Mattermost: Incident with workspace logins

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-08-21 06:07 UTC · Resolved: 2023-08-21 07:27 UTC · Duration: 1.3 h
- Updates: 5 · Affected components: Cloud Workspaces, Workspaces
- [Vendor status page: https://stspg.io/pjrwcl97bbvn](https://stspg.io/pjrwcl97bbvn)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Summary

Mattermost reported a major incident affecting logins to Cloud Workspaces and Workspaces, starting at 2023-08-21 06:07 UTC and resolved at 2023-08-21 07:27 UTC after 1 h 20 min. A mitigation was applied at 06:54 UTC; no specific cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-08-21 06:07 UTC: We are investigating reports of degraded availability for Workspace logins. We’re investigating the cause and will provide more information as soon as it's available.
- **identified** 2023-08-21 06:20 UTC: We identified an issue that impacts login in the workspace. We are working on mitigation and we will provide more information as soon as it's available.
- **monitoring** 2023-08-21 06:54 UTC: We've applied a mitigation to resolve the identified issue. Will update further when confirmed that this has resolved the issue.
- **monitoring** 2023-08-21 06:55 UTC: We are continuing to monitor for any further issues.
- **resolved** 2023-08-21 07:27 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-08-21 06:07 UTC: [Major incident: Incident with workspace logins](https://rewindex.com/change/i0ef238020ec9f4.md)


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Canonical: https://rewindex.com/company/mattermost/incidents/fs72cw82p25n · Markdown: https://rewindex.com/company/mattermost/incidents/fs72cw82p25n.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/fs72cw82p25n · Generated 2026-10-18T09:40:58.633Z