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Mapbox: Maps API errors
Mapbox reported a critical degradation affecting offline map downloads, Mapbox Tiling Service, and live traffic generation and delivery, including delivery to Mapbox Speeds customers. The incident started at 2023-06-13 19:20 UTC and was resolved at 2023-06-13 23:20 UTC, lasting 4 h 0 min.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Data Services - Traffic Congestion Visual LayerTraffic Congestion Visual LayerData Services - Mapbox Traffic DataMapbox Traffic DataAPIMaps - API
Timeline of updates
- investigating
Offline map downloads and Mapbox Tiling Service are showing high error rates
- investigating
We are investigating degraded generation of Live Mapbox Traffic predications and delivery to customers.
- investigating
We are continuing to investigate this issue.
- investigating
We are investigating degraded refreshing of Traffic Maps V1 in some regions. Users of Traffic Maps V1 may experience stale traffic that does not reflect the current conditions on the road.
- investigating
We are continuing to investigate the issues with Mapbox Tiling Service, Mapbox Traffic, and Offline Map downloads.
- monitoring
We are seeing decreased error rates for the Mapbox Tiling Service and Offline Map downloads. We will continue to monitor the services.
- monitoring
Live traffic prediction has recovered but delivery of live traffic to Mapbox Speeds customers is still degraded.
- monitoring
Delivery of Mapbox Traffic Data to customers and Traffic Maps V1 have recovered. We continue to monitor both services.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Critical incident: Maps API errors 2023-06-13 19:20 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mapbox profile · Recent Mapbox incidents · Markdown · JSON