# Mapbox: Maps API errors

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-06-13 19:20 UTC · Resolved: 2023-06-13 23:20 UTC · Duration: 4.0 h
- Updates: 9 · Affected components: Data Services - Traffic Congestion Visual Layer, Traffic Congestion Visual Layer, Data Services - Mapbox Traffic Data, Mapbox Traffic Data, API, Maps - API
- [Vendor status page: https://stspg.io/bf6dpb3nhpc8](https://stspg.io/bf6dpb3nhpc8)
- [Company: Mapbox](https://rewindex.com/company/mapbox.md)

## Summary

Mapbox reported a critical degradation affecting offline map downloads, Mapbox Tiling Service, and live traffic generation and delivery, including delivery to Mapbox Speeds customers. The incident started at 2023-06-13 19:20 UTC and was resolved at 2023-06-13 23:20 UTC, lasting 4 h 0 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-06-13 19:20 UTC: Offline map downloads and Mapbox Tiling Service are showing high error rates
- **investigating** 2023-06-13 19:37 UTC: We are investigating degraded generation of Live Mapbox Traffic predications and delivery to customers.
- **investigating** 2023-06-13 19:56 UTC: We are continuing to investigate this issue.
- **investigating** 2023-06-13 20:07 UTC: We are investigating degraded refreshing of Traffic Maps V1 in some regions. Users of Traffic Maps V1 may experience stale traffic that does not reflect the current conditions on the road.
- **investigating** 2023-06-13 20:24 UTC: We are continuing to investigate the issues with Mapbox Tiling Service, Mapbox Traffic, and Offline Map downloads.
- **monitoring** 2023-06-13 20:40 UTC: We are seeing decreased error rates for the Mapbox Tiling Service and Offline Map downloads. We will continue to monitor the services.
- **monitoring** 2023-06-13 21:33 UTC: Live traffic prediction has recovered but delivery of live traffic to Mapbox Speeds customers is still degraded.
- **monitoring** 2023-06-13 22:24 UTC: Delivery of Mapbox Traffic Data to customers and Traffic Maps V1 have recovered. We continue to monitor both services.
- **resolved** 2023-06-13 23:20 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-06-13 19:20 UTC: [Critical incident: Maps API errors](https://rewindex.com/change/ic714f2540bdfb9.md)


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Canonical: https://rewindex.com/company/mapbox/incidents/prpp2qtxwhps · Markdown: https://rewindex.com/company/mapbox/incidents/prpp2qtxwhps.md · JSON: https://rewindex.com/api/v1/companies/mapbox/incidents/prpp2qtxwhps · Generated 2026-10-18T09:34:52.004Z