Changes / Mapbox / Maps API errors
Mapbox: Critical incident: Maps API errors
Summary
Mapbox reported a critical degradation affecting offline map downloads, Mapbox Tiling Service, and live traffic generation and delivery, including delivery to Mapbox Speeds customers. The incident started at 2023-06-13 19:20 UTC and was resolved at 2023-06-13 23:20 UTC, lasting 4 h 0 min.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 75%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Maps API errors
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After: critical
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After: resolved
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After: 2023-06-13 19:20 UTC
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After: 2023-06-13 23:20 UTC
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After: API, Data Services - Mapbox Traffic Data, Data Services - Traffic Congestion Visual Layer, Mapbox Traffic Data, Maps - API, Traffic Congestion Visual Layer
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After: Offline map downloads and Mapbox Tiling Service are showing high error rates
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After: We are investigating degraded generation of Live Mapbox Traffic predications and delivery to customers.
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After: We are continuing to investigate this issue.
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After: We are investigating degraded refreshing of Traffic Maps V1 in some regions. Users of Traffic Maps V1 may experience stale traffic that does not reflect the current conditions on the road.
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After: We are continuing to investigate the issues with Mapbox Tiling Service, Mapbox Traffic, and Offline Map downloads.
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After: We are seeing decreased error rates for the Mapbox Tiling Service and Offline Map downloads. We will continue to monitor the services.
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After: Live traffic prediction has recovered but delivery of live traffic to Mapbox Speeds customers is still degraded.
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After: Delivery of Mapbox Traffic Data to customers and Traffic Maps V1 have recovered. We continue to monitor both services.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Maps API errors (this change) Mapbox reported a critical degradation affecting offline map downloads, Mapbox Tiling Service, and live traffic generation and delivery, including delivery to Mapbox Speeds customers. The incident started at 2023-06-13 19:20 UTC and was resolved at 2023-06-13 23:20 UTC, lasting 4 h 0 min. | Major incident |