# Mapbox: Critical incident: Maps API errors

**Summary:** Mapbox reported a critical degradation affecting offline map downloads, Mapbox Tiling Service, and live traffic generation and delivery, including delivery to Mapbox Speeds customers. The incident started at 2023-06-13 19:20 UTC and was resolved at 2023-06-13 23:20 UTC, lasting 4 h 0 min. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2023-06-13 19:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bf6dpb3nhpc8](https://stspg.io/bf6dpb3nhpc8)
- [Company: Mapbox](https://rewindex.com/company/mapbox.md)
- Versions: before (none: first archived) → after incident\_version:196/prpp2qtxwhps@71470810f8cb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Maps API errors
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-06-13 19:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-06-13 23:20 UTC
```

**6. Added: Affected components**

```diff
+ API, Data Services - Mapbox Traffic Data, Data Services - Traffic Congestion Visual Layer, Mapbox Traffic Data, Maps - API, Traffic Congestion Visual Layer
```

**7. Added: Update** (investigating) · 2023-06-13 19:20 UTC

```diff
+ Offline map downloads and Mapbox Tiling Service are showing high error rates
```

**8. Added: Update** (investigating) · 2023-06-13 19:37 UTC

```diff
+ We are investigating degraded generation of Live Mapbox Traffic predications and delivery to customers.
```

**9. Added: Update** (investigating) · 2023-06-13 19:56 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (investigating) · 2023-06-13 20:07 UTC

```diff
+ We are investigating degraded refreshing of Traffic Maps V1 in some regions. Users of Traffic Maps V1 may experience stale traffic that does not reflect the current conditions on the road.
```

**11. Added: Update** (investigating) · 2023-06-13 20:24 UTC

```diff
+ We are continuing to investigate the issues with Mapbox Tiling Service, Mapbox Traffic, and Offline Map downloads.
```

**12. Added: Update** (monitoring) · 2023-06-13 20:40 UTC

```diff
+ We are seeing decreased error rates for the Mapbox Tiling Service and Offline Map downloads. We will continue to monitor the services.
```

**13. Added: Update** (monitoring) · 2023-06-13 21:33 UTC

```diff
+ Live traffic prediction has recovered but delivery of live traffic to Mapbox Speeds customers is still degraded.
```

**14. Added: Update** (monitoring) · 2023-06-13 22:24 UTC

```diff
+ Delivery of Mapbox Traffic Data to customers and Traffic Maps V1 have recovered. We continue to monitor both services.
```

**15. Added: Update** (resolved) · 2023-06-13 23:20 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-06-13 19:20 UTC | Critical incident: Maps API errors (this change) | degradation |

All Mapbox changes: [timeline](https://rewindex.com/company/mapbox/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic714f2540bdfb9 · Markdown: https://rewindex.com/change/ic714f2540bdfb9.md · JSON: https://rewindex.com/api/v1/changes/ic714f2540bdfb9 · Generated 2026-10-18T02:31:32.148Z