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LiveKit: Intermittent connection timeouts in the Frankfurt region

MinorStatus: resolvedStarted Resolved (1.1 h)3 updatesstspg.io (opens in new tab)

Affected components: Europe Central - Real Time CommunicationRegional Real Time Communication - Europe Central - Real Time Communication

Timeline of updates

  1. investigating

    We are investigating intermittent timeouts when establishing new connections to our Frankfurt (EU) region. A small percentage of connection attempts may time out. We are working on a mitigation and will post an update as soon as possible.

  2. monitoring

    We have applied a mitigation and new connections should no longer time out. We are monitoring to confirm that connection times have returned to normal.

  3. resolved

    This incident is resolved. Connections to the Frankfurt region have returned to normal.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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