# LiveKit: Intermittent connection timeouts in the Frankfurt region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-16 10:55 UTC · Resolved: 2026-10-16 11:59 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: Europe Central - Real Time Communication, Regional Real Time Communication - Europe Central - Real Time Communication
- [Vendor status page: https://stspg.io/dqmd6knx66n1](https://stspg.io/dqmd6knx66n1)
- [Company: LiveKit](https://rewindex.com/company/livekit.md)

## Timeline of updates

- **investigating** 2026-10-16 10:55 UTC: We are investigating intermittent timeouts when establishing new connections to our Frankfurt (EU) region. A small percentage of connection attempts may time out. We are working on a mitigation and will post an update as soon as possible.
- **monitoring** 2026-10-16 11:15 UTC: We have applied a mitigation and new connections should no longer time out. We are monitoring to confirm that connection times have returned to normal.
- **resolved** 2026-10-16 11:59 UTC: This incident is resolved. Connections to the Frankfurt region have returned to normal.


---
Canonical: https://rewindex.com/company/livekit/incidents/9yj8wctx3393 · Markdown: https://rewindex.com/company/livekit/incidents/9yj8wctx3393.md · JSON: https://rewindex.com/api/v1/companies/livekit/incidents/9yj8wctx3393 · Generated 2026-10-20T00:02:50.041Z