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LiveKit: Degraded SIP Performance in US West

MinorStatus: resolvededitedStarted Resolved (1.4 h)5 updatesstspg.io (opens in new tab)

Affected components: Regional SIP - US West - SIPUS West - SIP

Timeline of updates

  1. investigating

    We are investigating degraded SIP performance in US West starting at 14:49 UTC affecting new outbound calls.

  2. identified

    We have identified the source of the issue and are working to route around the impact.

  3. monitoring

    We applied mitigation as of 15:58 UTC and SIP outbound connection success has returned to normal. We are continuing to monitor before marking this resolved.

  4. monitoring

    We estimate that approximately 14% of outbound calls and 5% of inbound calls in US West failed between 14:49 UTC and 15:58 UTC. We will follow up as soon as possible with more details.

  5. resolved

    This incident has been resolved. Between 14:49 UTC and 15:58 UTC, approximately 14% of outbound calls and 5% of inbound calls in US West failed. We will follow up with more details surrounding the root cause and preventative actions in a postmortem.

Changes Rewindex caught on this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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