# LiveKit: Degraded SIP Performance in US West

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-16 16:04 UTC · Resolved: 2026-10-16 17:30 UTC · Duration: 1.4 h
- Updates: 5 · Affected components: Regional SIP - US West - SIP, US West - SIP
- [Vendor status page: https://stspg.io/dwszh1v29gsq](https://stspg.io/dwszh1v29gsq)
- [Company: LiveKit](https://rewindex.com/company/livekit.md)

## Timeline of updates

- **investigating** 2026-10-16 16:04 UTC: We are investigating degraded SIP performance in US West starting at 14:49 UTC affecting new outbound calls.
- **identified** 2026-10-16 16:12 UTC: We have identified the source of the issue and are working to route around the impact.
- **monitoring** 2026-10-16 16:35 UTC: We applied mitigation as of 15:58 UTC and SIP outbound connection success has returned to normal. We are continuing to monitor before marking this resolved.
- **monitoring** 2026-10-16 16:57 UTC: We estimate that approximately 14% of outbound calls and 5% of inbound calls in US West failed between 14:49 UTC and 15:58 UTC. We will follow up as soon as possible with more details.
- **resolved** 2026-10-16 17:30 UTC: This incident has been resolved. Between 14:49 UTC and 15:58 UTC, approximately 14% of outbound calls and 5% of inbound calls in US West failed. We will follow up with more details surrounding the root cause and preventative actions in a postmortem.

## Rewindex changes for this incident

- 2026-10-19 20:53 UTC: [Incident silently edited: Degraded SIP Performance in US West](https://rewindex.com/change/r2647288c3866b7.md)


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Canonical: https://rewindex.com/company/livekit/incidents/03776y0cfgxq · Markdown: https://rewindex.com/company/livekit/incidents/03776y0cfgxq.md · JSON: https://rewindex.com/api/v1/companies/livekit/incidents/03776y0cfgxq · Generated 2026-10-19T22:48:19.310Z