Companies/Lightstep (ServiceNow Cloud Observability)/Incidents

Lightstep (ServiceNow Cloud Observability): High failure rate in metric queries

Affected components: Observability - Web UI - DashboardsUS - DashboardsObservability - Web UI - NotebooksUS - NotebooksObservability - Alerting - Unified AlertingUS - Unified AlertingObservability - Web UI - Change IntelligenceUS - Change Intelligence

Timeline of updates

1. investigating2024-05-07 11:53 UTC

   We are currently investigating this issue.

2. identified2024-05-07 11:57 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring2024-05-07 14:03 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved2024-05-07 14:31 UTC

   This incident has been resolved.

Changes Rewindex caught on this incident

• May 7, 2024Major incident: High failure rate in metric queries

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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