# Lightstep (ServiceNow Cloud Observability): High failure rate in metric queries

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-05-07 11:53 UTC · Resolved: 2024-05-07 14:31 UTC · Duration: 2.6 h
- Updates: 4 · Affected components: Observability - Web UI - Dashboards, US - Dashboards, Observability - Web UI - Notebooks, US - Notebooks, Observability - Alerting - Unified Alerting, US - Unified Alerting, Observability - Web UI - Change Intelligence, US - Change Intelligence
- [Vendor status page: https://stspg.io/5nw0mhf1p970](https://stspg.io/5nw0mhf1p970)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2024-05-07 11:53 UTC: We are currently investigating this issue.
- **identified** 2024-05-07 11:57 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2024-05-07 14:03 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-05-07 14:31 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-05-07 11:53 UTC: [Major incident: High failure rate in metric queries](https://rewindex.com/change/ic069b7f3f17eda.md)


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Canonical: https://rewindex.com/company/lightstep/incidents/t2c819qsq4lj · Markdown: https://rewindex.com/company/lightstep/incidents/t2c819qsq4lj.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/t2c819qsq4lj · Generated 2026-10-20T00:05:15.980Z