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Lattice: Issue with downstream providers

No impact listedStatus: resolvedStarted Resolved (3.3 h)2 updatesstspg.io (opens in new tab)

Affected components: Lattice Application

Timeline of updates

  1. monitoring

    We're aware of AWS outages that are affecting many third party services. While Lattice isn't directly affected, some of our downstream providers are experiencing downtime, including our support platform for live chat. Our Engineering Team is actively investigating the effects of this downtime on our services.

    For immediate support, please email customercare@lattice.com.

  2. resolved

    Full access to live chat with Customer Care has been restored. Our Engineering Team will be continuing to investigate the possible effects of the downtime on our services.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Lattice, started 2025-10-20 10:11 UTC, resolved after 3.3 h, 2 update(s).

Title
Issue with downstream providers
Vendor
Lattice
Date
URL
https://rewindex.com/company/lattice/incidents/71y4wfcp51zb

Lattice profileRecent Lattice incidentsAll outages on October 20, 2025Lattice in October 2025MarkdownJSON