# Lattice: Issue with downstream providers

> Lattice status incident “Issue with downstream providers” on 2025-10-20: impact none (vendor’s label), 3.3 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/lattice/incidents/71y4wfcp51zb
Last updated: 2025-10-20T13:26:22Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-10-20 10:11 UTC · Resolved: 2025-10-20 13:26 UTC · Duration: 3.3 h
- Updates: 2 · Affected components: Lattice Application
- [Vendor status page: https://stspg.io/w3wj2xztbzky](https://stspg.io/w3wj2xztbzky)
- [Company: Lattice](https://rewindex.com/company/lattice.md)

## Timeline of updates

- **monitoring** 2025-10-20 10:11 UTC: We're aware of AWS outages that are affecting many third party services. While Lattice isn't directly affected, some of our downstream providers are experiencing downtime, including our support platform for live chat. Our Engineering Team is actively investigating the effects of this downtime on our services. For immediate support, please email customercare@lattice.com.
- **resolved** 2025-10-20 13:26 UTC: Full access to live chat with Customer Care has been restored. Our Engineering Team will be continuing to investigate the possible effects of the downtime on our services.

## Cite this

Status incident (vendor impact label: none) posted by Lattice, started 2025-10-20 10:11 UTC, resolved after 3.3 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/lattice/incidents/71y4wfcp51zb
- Citation: Lattice, “Issue with downstream providers” (2025-10-20 10:11 UTC). Archived by Rewindex: https://rewindex.com/company/lattice/incidents/71y4wfcp51zb (CC BY 4.0).
- Markdown link: `[Lattice: Issue with downstream providers (2025-10-20)](https://rewindex.com/company/lattice/incidents/71y4wfcp51zb)`


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Canonical: https://rewindex.com/company/lattice/incidents/71y4wfcp51zb · Markdown: https://rewindex.com/company/lattice/incidents/71y4wfcp51zb.md · JSON: https://rewindex.com/api/v1/companies/lattice/incidents/71y4wfcp51zb · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:11:26.082Z