Keeper: AWS outage affecting KeeperPAM connections and scheduled rotations

Impact: majorStatus: resolvedStarted 2025-10-20 17:25 UTCResolved 2025-10-20 20:31 UTC (3.1 h)2 updatesSource: stspg.io

Summary

Keeper reported a major outage affecting KeeperPAM cloud connections, scheduled rotations and discovery operations due to an AWS outage in US-EAST-1. It started at 2025-10-20 17:25 UTC and was resolved at 2025-10-20 20:31 UTC, lasting 3 h 5 min; Keeper cleared the alert as most AWS services were restored.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Enterprise Application Components (Installed or On-Prem) - Keeper Secrets ManagerKeeper Secrets ManagerEnterprise Application Components (Installed or On-Prem) - Keeper Connection ManagerKeeper Connection Manager

Timeline of updates

identified2025-10-20 17:25 UTC
There are intermittent connectivity issues due to the AWS outage in US-EAST-1 affecting KeeperPAM cloud connections, scheduled rotations and discovery operations.
resolved2025-10-20 20:31 UTC
Clearing this alert as most AWS services are restored.

Rewindex changes for this incident

Major incident: AWS outage affecting KeeperPAM connections and scheduled rotations 2025-10-20 17:25 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Keeper profile · Recent Keeper incidents · Markdown · JSON