# Keeper: AWS outage affecting KeeperPAM connections and scheduled rotations

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 17:25 UTC · Resolved: 2025-10-20 20:31 UTC · Duration: 3.1 h
- Updates: 2 · Affected components: Enterprise Application Components (Installed or On-Prem) - Keeper Secrets Manager, Keeper Secrets Manager, Enterprise Application Components (Installed or On-Prem) - Keeper Connection Manager, Keeper Connection Manager
- [Vendor status page: https://stspg.io/09y8zn8d18l7](https://stspg.io/09y8zn8d18l7)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Summary

Keeper reported a major outage affecting KeeperPAM cloud connections, scheduled rotations and discovery operations due to an AWS outage in US-EAST-1. It started at 2025-10-20 17:25 UTC and was resolved at 2025-10-20 20:31 UTC, lasting 3 h 5 min; Keeper cleared the alert as most AWS services were restored. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-10-20 17:25 UTC: There are intermittent connectivity issues due to the AWS outage in US-EAST-1 affecting KeeperPAM cloud connections, scheduled rotations and discovery operations.
- **resolved** 2025-10-20 20:31 UTC: Clearing this alert as most AWS services are restored.

## Rewindex changes for this incident

- 2025-10-20 17:25 UTC: [Major incident: AWS outage affecting KeeperPAM connections and scheduled rotations](https://rewindex.com/change/i13e7ad2b1f60b3.md)


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Canonical: https://rewindex.com/company/keeper/incidents/jlx290809n55 · Markdown: https://rewindex.com/company/keeper/incidents/jlx290809n55.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/jlx290809n55 · Generated 2026-10-18T12:40:56.967Z