Jira: User mention in issues' Description shown as @User instead of user name
Timeline of updates
- resolved
Between 2024-02-12 21:00 UTC to 2024-02-13 05:52 UTC, we experienced mentioned user name showing as @User that impacted some Jira Cloud customers. The issue has been resolved and the service is operating normally.
From Jira’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on jira-software.status.atlassian.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Jira, started 2024-02-13 02:12 UTC, resolved after 4.3 h, 1 update(s).
- Title
- User mention in issues' Description shown as @User instead of user name
- Vendor
- Jira
- Date
- URL
- https://rewindex.com/company/jira/incidents/kqg3s7c4d7n5
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