# Jira: User mention in issues' Description shown as @User instead of user name

> Jira status incident “User mention in issues' Description shown as @User instead of user name” on 2024-02-13: impact minor (vendor’s label), 4.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/kqg3s7c4d7n5
Last updated: 2024-02-13T06:27:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-02-13 02:12 UTC · Resolved: 2024-02-13 06:27 UTC · Duration: 4.3 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/kqg3s7c4d7n5](https://jira-software.status.atlassian.com/incidents/kqg3s7c4d7n5)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2024-02-13 06:27 UTC: Between 2024-02-12 21:00 UTC to 2024-02-13 05:52 UTC, we experienced mentioned user name showing as @User that impacted some Jira Cloud customers. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Jira, started 2024-02-13 02:12 UTC, resolved after 4.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/kqg3s7c4d7n5
- Citation: Jira, “User mention in issues' Description shown as @User instead of user name” (2024-02-13 02:12 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/kqg3s7c4d7n5 (CC BY 4.0).
- Markdown link: `[Jira: User mention in issues' Description shown as @User instead of user name (2024-02-13)](https://rewindex.com/company/jira/incidents/kqg3s7c4d7n5)`


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Canonical: https://rewindex.com/company/jira/incidents/kqg3s7c4d7n5 · Markdown: https://rewindex.com/company/jira/incidents/kqg3s7c4d7n5.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/kqg3s7c4d7n5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:08:32.064Z