Jira: Poor performance and timeouts when running user searches
Timeline of updates
- resolved
This is a retroactive notification for a resolved incident. Between 14:05 and 14:50 UTC on 2021/10/11, customers with Jira and Confluence Cloud sites hosted in Europe experienced poor performance and timeouts when running user searches. Ecosystem Apps carrying out such searches were affected too. The issue is now mitigated, and the team will perform a PIR to isolate the root cause and identify actions to avoid repeat incidents.
From Jira’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on jira-software.status.atlassian.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Jira, started 2021-10-12 00:57 UTC, resolved after 0 min, 1 update(s).
- Title
- Poor performance and timeouts when running user searches
- Vendor
- Jira
- Date
- URL
- https://rewindex.com/company/jira/incidents/cxhdtb53wx22
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