# Jira: Poor performance and timeouts when running user searches

> Jira status incident “Poor performance and timeouts when running user searches” on 2021-10-12: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/cxhdtb53wx22
Last updated: 2021-10-12T00:57:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-10-12 00:57 UTC · Resolved: 2021-10-12 00:57 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/cxhdtb53wx22](https://jira-software.status.atlassian.com/incidents/cxhdtb53wx22)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2021-10-12 00:57 UTC: This is a retroactive notification for a resolved incident. Between 14:05 and 14:50 UTC on 2021/10/11, customers with Jira and Confluence Cloud sites hosted in Europe experienced poor performance and timeouts when running user searches. Ecosystem Apps carrying out such searches were affected too. The issue is now mitigated, and the team will perform a PIR to isolate the root cause and identify actions to avoid repeat incidents.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Jira, started 2021-10-12 00:57 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/cxhdtb53wx22
- Citation: Jira, “Poor performance and timeouts when running user searches” (2021-10-12 00:57 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/cxhdtb53wx22 (CC BY 4.0).
- Markdown link: `[Jira: Poor performance and timeouts when running user searches (2021-10-12)](https://rewindex.com/company/jira/incidents/cxhdtb53wx22)`


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Canonical: https://rewindex.com/company/jira/incidents/cxhdtb53wx22 · Markdown: https://rewindex.com/company/jira/incidents/cxhdtb53wx22.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/cxhdtb53wx22 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:22:10.939Z