Jira: Replies to JSM and Jira email notifications are creating new Issues instead of adding as Comments
Timeline of updates
- resolved
Between 10/Sep/24 8:00 PM UTC to 11/Sep/24 11:00 AM UTC, we experienced a service degradation for Jira Service Management and Jira. The issue was related to replies to email being incorrectly treated as a new Ticket/Issue. The incident has been resolved and the service is operating normally.
From Jira’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on jira-software.status.atlassian.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Jira, started 2024-09-11 12:15 UTC, resolved after 3.3 h, 1 update(s).
- Title
- Replies to JSM and Jira email notifications are creating new Issues instead of adding as Comments
- Vendor
- Jira
- Date
- URL
- https://rewindex.com/company/jira/incidents/3rx7n7lycn1j
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