# Jira: Replies to JSM and Jira email notifications are creating new Issues instead of adding as Comments

> Jira status incident “Replies to JSM and Jira email notifications are creating new Issues instead of adding as Comments” on 2024-09-11: impact none (vendor’s label), 3.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/3rx7n7lycn1j
Last updated: 2024-09-11T15:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-09-11 12:15 UTC · Resolved: 2024-09-11 15:30 UTC · Duration: 3.3 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/3rx7n7lycn1j](https://jira-software.status.atlassian.com/incidents/3rx7n7lycn1j)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2024-09-11 15:30 UTC: Between 10/Sep/24 8:00 PM UTC to 11/Sep/24 11:00 AM UTC, we experienced a service degradation for Jira Service Management and Jira. The issue was related to replies to email being incorrectly treated as a new Ticket/Issue. The incident has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Jira, started 2024-09-11 12:15 UTC, resolved after 3.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/3rx7n7lycn1j
- Citation: Jira, “Replies to JSM and Jira email notifications are creating new Issues instead of adding as Comments” (2024-09-11 12:15 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/3rx7n7lycn1j (CC BY 4.0).
- Markdown link: `[Jira: Replies to JSM and Jira email notifications are creating new Issues instead of adding as Comments (2024-09-11)](https://rewindex.com/company/jira/incidents/3rx7n7lycn1j)`


---
Canonical: https://rewindex.com/company/jira/incidents/3rx7n7lycn1j · Markdown: https://rewindex.com/company/jira/incidents/3rx7n7lycn1j.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/3rx7n7lycn1j · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:45:54.563Z