Jira: Knowledge Base search is not working from Help Centre for Jira Service Desk customer accounts
Timeline of updates
- resolved
Between 18:00 UTC on April, 26 2019 to 2:00 UTC on May, 1 2019, we experienced an issue with Knowledge Base search in Jira Service Desk’s Help Center for customer accounts. The issue has been resolved and the service is operating normally.
From Jira’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on jira-software.status.atlassian.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Jira, started 2019-04-30 23:42 UTC, resolved after 2.5 h, 1 update(s).
- Title
- Knowledge Base search is not working from Help Centre for Jira Service Desk customer accounts
- Vendor
- Jira
- Date
- URL
- https://rewindex.com/company/jira/incidents/2nh70422p6wz
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