# Jira: Knowledge Base search is not working from Help Centre for Jira Service Desk customer accounts

> Jira status incident “Knowledge Base search is not working from Help Centre for Jira Service Desk customer accounts” on 2019-04-30: impact minor (vendor’s label), 2.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/2nh70422p6wz
Last updated: 2019-05-01T02:13:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-04-30 23:42 UTC · Resolved: 2019-05-01 02:13 UTC · Duration: 2.5 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/2nh70422p6wz](https://jira-software.status.atlassian.com/incidents/2nh70422p6wz)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2019-05-01 02:13 UTC: Between 18:00 UTC on April, 26 2019 to 2:00 UTC on May, 1 2019, we experienced an issue with Knowledge Base search in Jira Service Desk’s Help Center for customer accounts. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Jira, started 2019-04-30 23:42 UTC, resolved after 2.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/2nh70422p6wz
- Citation: Jira, “Knowledge Base search is not working from Help Centre for Jira Service Desk customer accounts” (2019-04-30 23:42 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/2nh70422p6wz (CC BY 4.0).
- Markdown link: `[Jira: Knowledge Base search is not working from Help Centre for Jira Service Desk customer accounts (2019-04-30)](https://rewindex.com/company/jira/incidents/2nh70422p6wz)`


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Canonical: https://rewindex.com/company/jira/incidents/2nh70422p6wz · Markdown: https://rewindex.com/company/jira/incidents/2nh70422p6wz.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/2nh70422p6wz · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:50:28.616Z