Hotjar: Issues loading modules files for a brief period of time
Timeline of updates
- resolved
From 10:50 CEST to 11:00 CEST, javascript modules files required for the Hotjar script to work correctly were unable to be loaded by all customer sites. This issue during maintenance work that wasn't expected to cause any external impact. We immediately identified the source of 404's and initiated a deployment to correct the issue. End users wouldn't have perceived any errors on customer's websites, and there was no impact on loading time. During those minutes, unfortunately no sessions were recorded by Hotjar.
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Hotjar, started 2019-07-17 08:50 UTC, resolved after 0 min, 1 update(s).
- Title
- Issues loading modules files for a brief period of time
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/incidents/x0cy91z99cf7
Hotjar profileRecent Hotjar incidentsAll outages on July 17, 2019Hotjar in July 2019MarkdownJSON