# Hotjar: Issues loading modules files for a brief period of time

> Hotjar status incident “Issues loading modules files for a brief period of time” on 2019-07-17: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/x0cy91z99cf7
Last updated: 2019-07-17T08:50:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-07-17 08:50 UTC · Resolved: 2019-07-17 08:50 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/x0cy91z99cf7](https://status.hotjar.com/incidents/x0cy91z99cf7)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2019-07-17 08:50 UTC: From 10:50 CEST to 11:00 CEST, javascript modules files required for the Hotjar script to work correctly were unable to be loaded by all customer sites. This issue during maintenance work that wasn't expected to cause any external impact. We immediately identified the source of 404's and initiated a deployment to correct the issue. End users wouldn't have perceived any errors on customer's websites, and there was no impact on loading time. During those minutes, unfortunately no sessions were recorded by Hotjar.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2019-07-17 08:50 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/x0cy91z99cf7
- Citation: Hotjar, “Issues loading modules files for a brief period of time” (2019-07-17 08:50 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/x0cy91z99cf7 (CC BY 4.0).
- Markdown link: `[Hotjar: Issues loading modules files for a brief period of time (2019-07-17)](https://rewindex.com/company/hotjar/incidents/x0cy91z99cf7)`


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Canonical: https://rewindex.com/company/hotjar/incidents/x0cy91z99cf7 · Markdown: https://rewindex.com/company/hotjar/incidents/x0cy91z99cf7.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/x0cy91z99cf7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:48:35.149Z