Hotjar: Tracking script not loading properly
Timeline of updates
- resolved
We noticed, and resolved, an issue on Saturday 3rd November 0400 - 2000 CET, whereby the tracking script was not loading correctly on approximately 50% of visits. Unfortunately, this means that we missed those visits and collected no data from them.
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Hotjar, started 2018-11-05 08:39 UTC, resolved after 0 min, 1 update(s).
- Title
- Tracking script not loading properly
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/incidents/nnblrr0wrqpv
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