Help Scout: Third Party SMS/Login Issues
Timeline of updates
- resolved
Good news! The issue has now been resolved by our third party SMS provider and logging into Help Scout via 2FA/SMS is working as normal. Please feel free to reach out to Help Scout directly if you are still experiencing issues or have any questions for us.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2022-11-05 00:38 UTC, resolved after 52 min, 1 update(s).
- Title
- Third Party SMS/Login Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/zzt20g9mt5w8
Help Scout profileRecent Help Scout incidentsAll outages on November 5, 2022Help Scout in November 2022MarkdownJSON