# Help Scout: Third Party SMS/Login Issues

> Help Scout status incident “Third Party SMS/Login Issues” on 2022-11-05: impact minor (vendor’s label), 52 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/zzt20g9mt5w8
Last updated: 2022-11-05T01:30:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-11-05 00:38 UTC · Resolved: 2022-11-05 01:30 UTC · Duration: 52 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/zzt20g9mt5w8](https://status.helpscout.com/incidents/zzt20g9mt5w8)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2022-11-05 01:30 UTC: Good news! The issue has now been resolved by our third party SMS provider and logging into Help Scout via 2FA/SMS is working as normal. Please feel free to reach out to Help Scout directly if you are still experiencing issues or have any questions for us.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2022-11-05 00:38 UTC, resolved after 52 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/zzt20g9mt5w8
- Citation: Help Scout, “Third Party SMS/Login Issues” (2022-11-05 00:38 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/zzt20g9mt5w8 (CC BY 4.0).
- Markdown link: `[Help Scout: Third Party SMS/Login Issues (2022-11-05)](https://rewindex.com/company/help-scout/incidents/zzt20g9mt5w8)`


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Canonical: https://rewindex.com/company/help-scout/incidents/zzt20g9mt5w8 · Markdown: https://rewindex.com/company/help-scout/incidents/zzt20g9mt5w8.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/zzt20g9mt5w8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:31:29.766Z