Help Scout: Email delays and degraded performance
Timeline of updates
- resolved
We're good to go! Queues are processing items as they should be without delay. Message previews, folder counts, workflows, and email delivery are all back on track. The initial backup started around 1:10pm EST, and it took us a few hours to get things sorted. Sorry for the trouble this afternoon!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2015-08-18 18:21 UTC, resolved after 2.2 h, 1 update(s).
- Title
- Email delays and degraded performance
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/slf2syt8qp15
Help Scout profileRecent Help Scout incidentsAll outages on August 18, 2015Help Scout in August 2015MarkdownJSON