# Help Scout: Email delays and degraded performance

> Help Scout status incident “Email delays and degraded performance” on 2015-08-18: impact minor (vendor’s label), 2.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/slf2syt8qp15
Last updated: 2015-08-18T20:34:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2015-08-18 18:21 UTC · Resolved: 2015-08-18 20:34 UTC · Duration: 2.2 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/slf2syt8qp15](https://status.helpscout.com/incidents/slf2syt8qp15)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2015-08-18 20:34 UTC: We're good to go! Queues are processing items as they should be without delay. Message previews, folder counts, workflows, and email delivery are all back on track. The initial backup started around 1:10pm EST, and it took us a few hours to get things sorted. Sorry for the trouble this afternoon!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2015-08-18 18:21 UTC, resolved after 2.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/slf2syt8qp15
- Citation: Help Scout, “Email delays and degraded performance” (2015-08-18 18:21 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/slf2syt8qp15 (CC BY 4.0).
- Markdown link: `[Help Scout: Email delays and degraded performance (2015-08-18)](https://rewindex.com/company/help-scout/incidents/slf2syt8qp15)`


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Canonical: https://rewindex.com/company/help-scout/incidents/slf2syt8qp15 · Markdown: https://rewindex.com/company/help-scout/incidents/slf2syt8qp15.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/slf2syt8qp15 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:24:53.993Z