CompaniesHelp ScoutMonthly reportsAugust 2015
Help Scout in August 2015: incidents, uptime and changes
6incidents posted
0labelled major or critical
100%free of major/critical
98.46%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 0 min, incident time 11 h 26 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Minor 4 · No impact listed 2
Incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Incoming Emails Delayed | Minor | 1.5 h | resolved | 08-10 | |
| Amazon S3 connection errors | Minor | 2.5 h | resolved | 08-10 | |
| Connection Issues | No impact listed | 45 min | resolved | 08-18 | |
| Email delays and degraded performance | Minor | 2.2 h | resolved | 08-18 | |
| [Scheduled] Database Maintenance | No impact listed | 30 min | resolved | 08-23 | |
| AWS Cloudfront issue in the UK | Minor | 5.2 h | resolved | 08-24 |
Cite this
Help Scout posted 6 status incidents in August 2015 (0 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in August 2015
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2015/08