# Help Scout in August 2015: incidents, uptime and changes

> Help Scout in August 2015: 6 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2015/08
Last updated: 2015-09-01T00:00:00Z

- Incidents posted: 6 (major/critical: 0) · Maintenance: 0
- By vendor impact label: minor 4, none 2
- Uptime (vendor-reported): 100% free of major/critical incidents, 98.46% free of any incident; outage time 0 min, incident time 11 h 26 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2015](https://rewindex.com/company/help-scout/2015/07.md) · Next: [September 2015](https://rewindex.com/company/help-scout/2015/09.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Incoming Emails Delayed](https://rewindex.com/company/help-scout/incidents/l4976zzxwkzl.md) | minor | 2015-08-10 09:08 UTC | 2015-08-10 10:40 UTC | 1.5 h | resolved |
| [Amazon S3 connection errors](https://rewindex.com/company/help-scout/incidents/kn1v607rffkz.md) | minor | 2015-08-10 19:10 UTC | 2015-08-10 21:39 UTC | 2.5 h | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/k1rlnrdgbdc1.md) | none | 2015-08-18 00:57 UTC | 2015-08-18 01:42 UTC | 45 min | resolved |
| [Email delays and degraded performance](https://rewindex.com/company/help-scout/incidents/slf2syt8qp15.md) | minor | 2015-08-18 18:21 UTC | 2015-08-18 20:34 UTC | 2.2 h | resolved |
| [\[Scheduled\] Database Maintenance](https://rewindex.com/company/help-scout/incidents/6d2f7837fb93.md) | none | 2015-08-23 12:00 UTC | 2015-08-23 12:30 UTC | 30 min | resolved |
| [AWS Cloudfront issue in the UK](https://rewindex.com/company/help-scout/incidents/twczh7r73ycn.md) | minor | 2015-08-24 11:56 UTC | 2015-08-24 17:08 UTC | 5.2 h | resolved |

## Cite this

Help Scout posted 6 status incidents in August 2015 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2015/08
- Citation: Help Scout, “Help Scout in August 2015” (2015-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2015/08 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in August 2015 (2015-08-01)](https://rewindex.com/company/help-scout/2015/08)`


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Canonical: https://rewindex.com/company/help-scout/2015/08 · Markdown: https://rewindex.com/company/help-scout/2015/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:53:03.778Z