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CompaniesHelp ScoutIncidents

Help Scout: Two API endpoints are having issues

MinorStatus: resolvedStarted Resolved (26 min)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    We've cleared up the issues. The Create and Update Customer endpoints in the Help Scout API are now working properly again. Sorry about the trouble!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2016-01-12 13:55 UTC, resolved after 26 min, 1 update(s).

Title
Two API endpoints are having issues
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/nhpngmghjgkc

Help Scout profileRecent Help Scout incidentsAll outages on January 12, 2016Help Scout in January 2016MarkdownJSON