# Help Scout: Two API endpoints are having issues

> Help Scout status incident “Two API endpoints are having issues” on 2016-01-12: impact minor (vendor’s label), 26 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/nhpngmghjgkc
Last updated: 2016-01-12T14:21:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-01-12 13:55 UTC · Resolved: 2016-01-12 14:21 UTC · Duration: 26 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/nhpngmghjgkc](https://status.helpscout.com/incidents/nhpngmghjgkc)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-01-12 14:21 UTC: We've cleared up the issues. The Create and Update Customer endpoints in the Help Scout API are now working properly again. Sorry about the trouble!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2016-01-12 13:55 UTC, resolved after 26 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/nhpngmghjgkc
- Citation: Help Scout, “Two API endpoints are having issues” (2016-01-12 13:55 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/nhpngmghjgkc (CC BY 4.0).
- Markdown link: `[Help Scout: Two API endpoints are having issues (2016-01-12)](https://rewindex.com/company/help-scout/incidents/nhpngmghjgkc)`


---
Canonical: https://rewindex.com/company/help-scout/incidents/nhpngmghjgkc · Markdown: https://rewindex.com/company/help-scout/incidents/nhpngmghjgkc.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/nhpngmghjgkc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:36:11.754Z